The place was nice and clean and they had free off street parking, which is not common in shadyside. My therapist, Ivan, was great. He did a deep muscle massage and even stretched my muscles as part of the massage. One of the best massages I have had. The girls at the front desk were nice but a bit awkward. But that's ok. Their membership rates are a bit higher than massage envy but a lot less busy and chaotic in the lobby. I would consider changing my membership to Lavida if they had more locations in Pittsburgh.