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| - Went in there on a Sunday late afternoon when only 4 people were in the place and 3 people behind the bar. Had to wait a long time before anyone took my order. Told the guy the 2 sandwiches I was ordering, but he said to just focus on the one, so I did. However, the one sandwich had grilled chicken on it, so when he heard I wanted the grilled chicken, why not tell the grill guy, but he didn't. He then proceeded to take a very long time to make the first sandwich, asking me to repeat much of the ingredients...oil or mayo, which kind of cheese did u want, did you say lettuce and tomato...uggh. How could such a young kid have such poor short term memory and if they do, why not write it down???? How complicated can it be, u have a paper with check boxes to check off the type of bread, type of cheese, type of oil??? Then I have to wait for the raw chicken to be cooked on the grill after the first sandwich took about 15 minutes to make - not a particulary efficient system. My husband actually came in wanting to know what was taking so long and I told him they were still grilling the chicken. Then once again, he took a very long time to make the second sandwich. I had asked for extra lettuce and sesame bread and as it turns out it was made with plain bread and did not have extra lettuce on it...grrrr (but had it to-go, so didn't notice until after we got home). And even after all this, if the sandwich was good I would've given the place 3 stars except I had asked how hot the hot peppers were and he simply said "they are sweet peppers dipped in a hot sauce", so I said to "put on a few hot peppers." As it turned out, my husband, who loves spicy food, was blown away at the amount of peppers on the sandwich and how extremely hot they were. He said it totally overpowered the sandwich and you could taste nothing else by the heat, even after he removed most of them, as there were little pieces remaining. And apparently this guy thought "a few" translated into a handful, especially if the sandwich maker knew (as he should have) how extremely hot the peppers were, why would he put so many on. I put one pepper in my sandwich and it burned the corners of my mouth...those kinds of peppers do not belong on a sandwich. If the sandwich maker was any good, or at least properly trained, he would've told me how hot they were and recommended the peppers be put on the side. It's too bad as the bread was MUCH better than the ones at subway and the cheese and meats seemed to be of a high quality, but after such poor service and those screaming hot peppers ruined the meal, we won't be going back.
Too bad, I was hoping for a good sandwich shop, but just another lousy chain restaurant.
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