Running between meetings I had a couple of minutes to grab something to eat and this place was on the way. So it's a new idea for a sandwich place, you place your order on the bag that your sandwich will be in. You don't talk to anyone really about what will or will not be in the sandwich, it's all checkboxes. Very easy and allowed me to return 2 phone calls while I waited for them to build my custom sandwich. They were pretty quick on the fulfillment part and the sandwich came out as expected. Nothing to rave about, other than when in a hurry, it's pretty straight forward and next to nothing to slow the process down.