Wendy's has great burgers and fries, we all know that. But the other day at this Brentwood location I experienced something I never thought I would at any fast food joint. The girl taking our order at the drive-thru window was...actually...HAPPY.
It was weird and it took us by surprise. She was polite and courteous and welcomed us to a "fantastic Wendy's on a fantastic day". The first instinct was that something was wrong. This girl must hate her job so much she has resorted to a very dangerous level of sarcasm to get through the day. But she was the real deal....
"What makes this place so fantastic," I asked her as she opened the window.
"I just like working here," she responded. "It's fun."
Fun? Jesus, I worked at Wendy's for a short spell during high school and I would never describe it like that. But I was fired for conduct unbecoming a Wendy's employee. And if I was fired for that, this girl should be given a medal or at least a raise for actually taking pride in her work. There has been a large deficit of customer service in the world -- at fast food places especially -- for the last decade, but how truly refreshing it is to deal with someone who likes her job. It shows and makes customers want to come back.....