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| - For years, Cici's was one of our family's go-to places for a quick bite at a good price. Decent pizza, serviceable salad bar, fairly clean atmosphere. Not any more. We went tonight (we hadn't visited in several months) and while the restaurant had been redecorated, it was thoroughly disappointing. The ladies room was filthy (two of the three toilets were not operational - one covered in gross plastic sheeting, the other filled with paper towels; the stall housing the one working toilet was covered in greasy fingerprints and the toilet paper roll dispenser was broken, causing the roll to fly across the dirty floor and my daughter had to track it down).
In the dining room, there were soda spills, pizza crusts and other large food particles under tables and chairs. One employee whose job it appeared to be to clean the dining room chatted with two customers (friends, perhaps?) for the entire 30 minutes we were in the restaurant.
In years past, employees bused tables (we always left a nice tip), but now, customers must bus their own tables - a duty I don't mind at a nicely maintained restaurant like Panera, but one that's totally unappetizing when the trash can is overflowing and dishes are piled up with no demarcation about what goes where. (Dirty silverware, plates, bowls all heaped on top of each other to the point of falling over.)
The new dessert offerings are disappointing (bring back the fudgy brownies please!), and in general, my three kids and I left feeling sad that one of the few restaurants they can usually all get excited about isn't an option for us anymore.
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