I went in today to get my phone repaired. Unfortunately I didn't like any of the options so I didn't do anything but that's because the Sprint store can't do much as far as repair goes for iPhones. Otherwise, everyone was really helpful and pleasant and there was no wait at all. Andrew was the associate that helped me out and he was very nice and spoke on the phone with my father and explained all of my options to me. I would recommend coming into this store and making an appointment online if you need to talk to someone just in case it's busy.