I very much like this nail salon and the way its set up. It appears clean and an overall friendly atmosphere. However the wait time and service time is extremely long! The past two times Ive scheduled appts w dif techs and both times i still ended up waiting. This last time I scheduled w Tjay and was disappointed as i waited 25 mins until the recep came to me and asked what i was there for? Like um I told you twenty mins ago who I was waiting for! Then they sat me w another tech. Needless to say they didnt even acknowledge or apologize that I had an appt at noon and had been patiently waiting for nothing! ....I dont even kno that I will bother scheduling an appt in the future or whether I will return. I was there for just under 3 hrs for a Herbal mani and basic pedi! Kinda ridiculous! And my star rating is based on this last visit:(