I love this product and this concept. For a gal with sensitive skin, the benefit of a brow waxing without the sting or redness is a life saver. Yes, the packages are more pricey than a traditional wax or threading. But the environment is worth the extra few pennies...state of the art equipment, modern styling, & professional staff. I recommend an appointment, but have overheard them accommodating walk-ins on occasion as well. With so many locations across the U.S., prepaid services can be used even when I travel domestically. Bonus.