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  • Relatively new location, they seem to be still working out the logistics. So we figured there are two options when you come in, you can order take-out (of course!) or you can order at the counter and they will bring you the food once you find a seat. We decided to eat-in. First thing I noticed is that the order at the cashier was a bit chaotic. There was really no space to line up to order because they set up tables right in front of the cashiers. Also there were people constantly poking into the lines inquiring about their take-out order that they had called-in or ordered previously. Perhaps they can have a dedicated line for take-out pick-ups etc, instead of the customers asking if their order is ready while someone is trying to order. I noticed there wasn't anyone responsible for preparing orders to be picked-up. Not surprisingly it took us more than 10 mins in line before we can order even though there was only one person in front of us. We ordered the grilled chicken dark skewers box with fries and a ME salad and a chicken shawarma laffa wrap. They give you this tracker to place on the table so that they know where you are sitting. Once we sat down we already noticed there were some problems with the orders at our surrounding tables. They sort of have some waitresses that are responsible for your tables. They can bring you water etc. and update you on your orders. So one table behind us were lacking their chips and had waited a while for it. The other table to our left had a big party but a few people were missing their meal and they didn't receive any of the laffa bread that comes with their meal. We actually waited quite a while before our food actually came, I feel that their kitchen was very disorganized, consistently getting their orders mixed up and forgetting their orders. The people behind us had gotten their chips but the table beside us still didn't get their meals yet, while we were eating. They were definitely not happy. Overall, the delay in our meals was definitely not a good first impression for us but the food quality was pretty good. The chicken skewers were tender well marinated and tasty. My chicken shawarma laffa wrap was also very good. The wrap was fresh and has a chewy texture that I love. I definitely think that this place has a lot of kinks to work out and is definitely not "EXPRESS" as proudly displayed in the name. The restaurant was not even at full capacity when we were there, it was only about 1/3 filled.
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