I really feel bad for people who cant enjoy the burgers here. It is a thousand times better than some of the 2 star people mentioned. By a long shot. Im so glad there is one on my side of town now. It is pricey but its worth it. I crave the black and white shake all the time. The last time i came i got the shroom burger and it was STUFFED with my favorite cheeese. So much so that i was able to dip a few fries in what dripped out lol. Everything is piping hot when its recieved. The customer service is awesome. I was addressed by my name at the time of order (once she got it). I appreciated that. Also im the type who watches employees just for the fun of it i guess, but they were keeping everything clean and stocked at the condiment bar what felt like every 5 minutes lol i could be over exaggerating but ITS CLEAN !! also i didnt expect the girl who wipes down tables to offer a refill on our soda, that was awesome ! They also dont mind taking your trays when youre done so you dont have to, which sets them apart from a bunch of other burger places. I will return and hopefully never have a bad experience here! Keep up the great work!