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| - I've only ever called the company, and spoke to the personable owner of the business, Harry.
He told me that a while ago, thanks to the influx of business stemming from those group coupon sites, there was a period where Desperate Housemaids offered poor service - ex: no shows. I was reassured that if I checked the reviews, that the negative ones were from the past - year 2010, and that things [have improved since].
I saw on a group coupon site that they were offering a promo - $59/3 hours of cleaning, or $615 for 1 cleaning/month/year. Seemed ok enough, esp. compared to their listed reg. rates.
However, out of curiosity I did check the reviews. I was expecting negative ones, from the past... but found also recent! negative reviews - from just last month!! (March/12)
Maybe Harry hasn't checked his company's reviews in a while.
Still, I'd expect a business to be on top of quality service (showing up on time, showing up, timely bookings (not weeks or more in advance), and doing a better than average job at what they base their bu$iness on).
As of today, they have almost 300 new clients thanks to that recent deal. Doing the math, recent bad reviews plus a hike in customer numbers, will not and can not equal improved service.
Of course, any business should welcome a flourish in numbers - it's good for business in the short run. But unless they want to rely on a repeat in customers who won't be bothering to investigate a company they're supporting, how on earth will they maintain positive business relations?
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good - nice phone service by Harry; uses eco-products (Method); provides all necessary cleaning equipment incl. vacuums;
to be improved - their reputation!
conclusion: proceed with definite caution (google the company). I've had to cancel my order. Obviously, I wouldn't recommend going with DH. Not until a 180 degree reputation is earned.
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