I've been to Hiro before and while I admit that the sushi is fresh and decent, it wasn't mindblowing by any means. The reason why I'm giving one star though, is because my brother made reservations to eat here and we didn't get to because upon arrival, we waited 15 minutes for our table to "clear up" and then we were told that it would be at least another 20 minute wait. It's obviously good enough for it to be crowded, but customer service was beyond horrible - what's the point of a reservation if you have to wait over 35 minutes for a table that was supposedly reserved? And when I told the host we were leaving, he could not have cared less, nor was he remotely apologetic. . . I won't be going back.