I'm a female who walked in this store. Not a "hello", not a "welcome to my shop." NOTHING!!!! I walked over and sat down. My S/O was nice enough to drop me off since there was no close parking spots and went to park.
When "HE" walked in, he got a nice welcome. He was called "Sir." Personally, at that point, I would have walked out and went elsewhere simply because a business should be respectful to everyone who walks thru the door. Hence the 4 Stars vs 5 right off the bat.
As I was watching them cut hair, they were very slow and thorough. This is definitely a man's world. I like how they use shaving cream and a straight razor vs. an electric razor to clean up the neck. The hot towels, I bet felt awesome. A little neck massage. $16 for a haircut seems a little pricey until one sees the extra detail they take in doing such a nice job. Will go again.