| rev:text
| - GOOD LUCK, AND GOOD NIGHT.
I've been to a lot of BW3s before and sure it's an average chain restaurant, but wow does this location have some serious issues. I hate writing bad reviews, I really try to only review places I like (which there are plenty of), but tonight on yelp I'm slamming down a second bad review and this place takes the cake.
I've been here probably 4-5 times, and the last 2 visits were just ridiculous. The first time was for my fantasy football league. The service was atrociously slow, with us waiting 20 minutes inbetween every waitress visit and 45 minutes for our "wings", the wireless connection was dropping constantly throughout the draft, they sat us right next to another fantasy league and both leagues could barely hear what anyone was saying, and the food was . . . well typical BW3s food which is to say not that great but fills your stomach I guess. At the end of the draft, all of us vowed never to have it there again.
My last visit was probably one of the worst customer service experiences I've ever had aside from maybe someone "doing something" to the food.
We had a pretty big group; about 15 people, and were all meeting up to watch some playoff football games. Our group was coming in sporadically over the course of about an hour, but I'd say about half of us put our food order in around the same time. The waitress was an older lady and I could already tell by how slow the drink refills were coming to not expect much. Shoot ahead a little bit and we're waiting a LONG time for our food. Normally, I wouldn't care at a place like this on a day like this because we're watching football and laughing and all that good stuff. But this was crazytown long wait. The two friends of mine who showed up last (about 30-40 minutes after us) got their food before the rest of our group! So at that point we knew something was up, we talk to our waitress when she finally comes back 15 minutes later, and she goes back "to check". Another 15 minutes go by. She is walking around helping other customers, trays of food are going out to every table but ours, and finally she comes over when we flag her. She tells us she made a mistake and didn't punch in our orders but she's now taken care of it and the food should be out soon.
Another 30 minutes + go by. I'm not joking. She's come by maybe once to refill drinks and let us know casually that the food should be out soon. Most of the time we see her walking around like we don't exist. We flag her down and ask what's going on with the food. She tells us she'll check. 15 minutes go by. Finally, food comes out. She doesn't know who's food goes where, and half the orders are missing. We ordered stuff to go with our wings, it's not here. She goes back and tells us it should be out soon. 20 minutes go by. Finally, we get the rest. Hell, it took us like 15 minutes to get DIPPING SAUCE that was supposed to come with our wings let alone the rest of the food. Nary an apology or sign of sincerity. I go over and talk to the manager and he immediately seems to be on the up-and-up about the situation. He seems distraught and genuine, and says he'll take $50 off the food and hands me a stack of $5 off coupons.
We're watching the game waiting for our checks. Another 30 minutes go by. I'm not making this stuff up folks. Bills finally come out, comps are on it, food is all with the wrong people, we send the waitress back to get it figured out after we all write down for her what we all had. 15 minutes later, we get new bills, it's *mostly fixed but there are now no $$ comps like the manager said. So we all throw in 2 of our $5 coupons. 20-30 minutes later we're finally able to pay as most of us are yawning and wondering if we're going to have to pitch a tent. I was on the verge of a dine and ditch; something I'd never consider. On the way out a few of the girls go talk to the manager again, and then relate that he was upset when he saw that we used the coupons and explained that the bill was correct even though 15 people saw that it was clearly wrong with full prices and no comps. It turns out it was the waitresses third day, half of me felt bad, the other half was still disappointed that she didn't handle the situation better. She didn't even make an attempt to be apologetic or act like she cared. I only gave them any stars because they have big tvs, beer, and space. I'm being generous.
We got there at 5:15pm. We left at 9:30pm. DO. NOT. GO. HERE.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)