I typically love these places. I ordered lunch to go, the restaurant took a while to run my gift card, then after waiting for 15 minutes, and having 3 people say my card had $0 balance the original associate says it just took a while for it to run, then they gave me my order which was incorrect. I asked for a shrimp tempora roll, and they gave me shrimp tempora. It's understandable how an error can occur...but then it took more time for the correction to be made and my bill wasn't corrected to the lower price, as the roll costs less. Then I asked if the roll should come with eel sauce (as it does in every other restaurant) and I was just told no. The service was just lacking...and again I've been there before and really enjoyed it...maybe its a place that you can sit down and eat, but I will never order out again.