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| - i have never been so angry, and hurt, in my entire life. This place is terrible. if i could give 0 stars, i would. my father passed away last week, and had been living in this complex for the last 5 years. after entering his apartment, WITH THE KEY HE HAD GIVEN ME, and assisting the police, we returned home seeing as it had been a horrible day. that very day, we received a call from management saying they had changed the locks, and i would have to obtain some kind of form from the courts in order to enter the apartment. all of my fathers belongings, keepsakes, and even the clothes needed to dress him for cremation remained locked inside his apartment. management couldn't even tell me what forms we needed to obtain in order to retrieve my fathers belongings. after spending an entire day in downtown phoenix going EVERYWHERE, i paid a hefty sum, and obtained legal forms that would grant me access into his apartment. i drove all the way back over there, (i live in tempe) and presented the documents to the management. after waiting nearly an hour and a half, they reluctantly granted me access into my fathers apartment. they gave me less than a week to move 5 years of my fathers life.
my dad GAVE ME A KEY to his apartment. they had no right to change the locks. and what makes me the most angry, is they had no idea what kind of documentation i needed to get into the apartment. they are completely unprofessional, and really very heartless. i would never EVER recommend this place to ANYONE! i was (and still am) going through the worst time of my ENTIRE LIFE, and they succeeded in making it a million times worse.
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