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| - I went to this kohls due to just moving to this side of town and I needed to finish my baby registry I had started online. I went to customer service and the woman there did not seem know what I was talking about, she called her manager over who seemed confused as well. I explained I just need to log into my registry and be given a scanner to finish. The manager gave me a scanner and had me log in, she didn't say much at all. I went to start scanning and I was surprised of how little the baby department was, everything was so unorganized and scattered everywhere, also the scanner was having issues scanning items period. I probably scanned 10 items and gave up.
I returned the scanner to the manager and again she said nothing. I went to shop a bit in be home section, nothing was where it's price label was at, so I was scanning items at price check every time I found something that interest me. I gave up and went to jewelry where a man who obviously didn't work there was behind the jewelry counter with a young women having a personal conversation about showing him what was in the locked area. I was carrying a wooden wall piece and decided to ask a cashier at the men's side to hold it for me while I tried to find a necklace since it didn't fit in a cart, the cashier seemed confused and asked how long I needed it held, I explained I was just needing help cause I can't carry much being pregnant so maybe 20 minutes, she grabbed my item and placed it by her area. I went and grabbed a necklace and waited in line to pay along with three other people. The cashier who was holding my item had paged for more cashiers for help in the men's side. There were three girls behind the customer service socializing and one wasn't even behind the counter working, she had just walked up talking to the others. So that leaves my cashier alone with a line of customers. I could tell the other customers were irritated but being patient, the cashier was waiting on a price check for an item. Once customer asked if she could be rung up in the meantime and the cashier said no. Still the other coworkers did not look over to help but stayed laughing at customer service with each other. After about 10-15 minutes the line started moving cause a young girl from customer service came over to open a register. I left in the most stressed out mood, I honestly think I'll take my time to drive to the Northern Ave Kohls location before visiting this one again. I've always had a good experience at kohls and been a card holder for years but wow it's never ever been like how this store came off last night. I removed my baby registry in result due to nothing appealing and the process being so difficult.
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