| rev:text
| - The good:
Delicious, authentic tea house ambiance and experience here. Huge menu, lots of options, and reasonable prices for a pot of tea. The ice teas and smoothies are also good even if a tad overpriced. The presentation of everything was top notch, and the place really looked fantastic. Very chill vibes coming from there.
The bad:
I feel like a world class entitled jackass ringing a bell for someone to come wait on me. It feels condescending and makes me uncomfortable to the point where if I'd return I would most likely get something to go in order to avoid that whole mess.
Because of the layout of the place, the kitchen and tea prep area is almost entirely out of view from all the other patrons. This wouldn't be a problem if they have a traditional US serving structure (e.g. Each server has an assigned section and waits only on tables in that section), but because of the ring-a-bell-and-I'll-come-out-of-the-closed-off-prep-area-and-wander-around-wondering-where-the-ding-came-from, the service is EXTREMELY inefficient and slow.
The ugly:
For as large as this restaurant is and how busy they get, they are laughably understaffed. During my visit there were two gentlemen waiting tables and one dedicated tea person slinging drinks and filling snack orders. When the server didn't immediately need to take someone's order, they were helping make drinks. Often times all three staff members were in the kitchen making drinks/snacks for folks and 4 bells would go off. The server would finish the seemingly complicated drink, serve it, and then wander around and ask random people if they rang for service. The problem with this is that if a server asked a table who didnt ring their bell if everything was going alright and that table ended up needing something, you're stuck waiting even longer for them to get it together.
Once they cleared their drink queue, the servers didn't seem that attentive the things like clearing dishes, getting refills, bringing the check. They were perfectly content shooting the breeze amongst themselves and being cool with a half dozen pair of eyes staring daggers into the backs of their heads.
The baklava was entirely wack.
The music was too loud for the calm tea house vibe they were going for. I also had the unfortunate luck of sitting in one of those wicker tables in the front of the place and it was terribly uncomfortable. It's a good thing I was in great company or else I would have written this place off altogether. I'll be back for something to go if I'm ever back that way, but no way am I suffering through that crappy service again.
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