Honestly the service alone (in both locations) is enough to make me hate this place. They are ALWAYS slow- slow to seat, slow to greet, and slow to serve. Good luck getting refills or sending back a plate (which you will need to do either for cook or special order- they ALWAYS make mistakes with orders) or even getting everything you ordered because they don't check on you after you get your food. We ate at the Windmill location recently after Christmas 2017 and they weren't even busy and we still experienced terrible service. It's not necessarily all the server's fault- they only had two people on the floor.
Although the food is okay, I'm done with Bachi Burger in both locations because of service.