The Service Department as a whole engages in bait and switch practices. The marketing department sends out coupons that the service department will not honor. If there is a vehicle performance concern, it is certain the service manager will suggest a repair that may not be necessary but will present an irreparable problem if not addressed immediately. The service managers will subsequently hound the vehicle owner at least once a month to schedule a time for service. The service manager will double bill hours for a repair on a job done in conjunction with a job in the same area of need. For instance, if there is work done on the engine where the timing belt must be removed to access the engine and in the process replacing the timing belt, the service manager will bill hours (multiple) for putting back the timing belt.
Bottom line, the Service department at Volvo of Las Vegas, is running a shady operation. One would have better luck finding a trustworthy repair facility by picking a random mechanic from the phonebook.