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  • I'm not usually one to go out of my way and write a review, but this place is so awful I had to save anyone else from considering it. I even went out of my way and made an account just so all of you could know. I had a membership there right before I moved to Flagstaff, and been a member for about a year. During my time I would go there at random times throughout the day. Evenings were the messiest, the most crowded and you could hardly tell they had the air conditioning on. Mornings and late nights were the times I would recommend due to cleanliness, organization, and availability of equipment; however, this is only if you do decide to sign up with this gym because you have NO CHOICE. Few of the staff were nice, the majority were no help and rude, the guys were perverted, and not to mention the manager, Chris, who would say anything just to get you out of his presence, even lie. Oh, and it's true about some of the equipment being broken and taking too long to get fixed and about being harassed into getting personal training. Oh and when you've called too many times to complain the staff pulls up your file and they always go over your "notes" and then they begin to give you attitude. It never failed. In the end when I wanted to discontinue, they wanted me to pay an extra couple hundred for a month of personal training that I would never get to use since they did not inform me that I had sessions left. So yes I called the corporation and complained and I was stuck talking to them and settling things for months after I cancelled. One lady, Rebecca, that worked at headquarters understood my situation and was nice enough to half the sum of money they were forcing me to pay. However a month later, I still got a call from collections saying I never made the payment to which I had to call headquarters again so they could call collections and have it cleared up. FITNESS WORKS IS A TERRIBLE GYM TO PUT YOUR TRUST INTO. I learned the hard way. There is so much more to my experiences with them but I think I've said enough. They are scheming little frauds and will do anything to try and take your money.
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