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  • When I called and asked if they could do an inspection, they said yes. I then asked if they could fit it in if I got there at 7:30p (they close at 8:00p), they said no because they don't have anyone there... Which mean that they can't do an inspection. Why a company would stay open until 8:00p but not have staff until then, I don't understand. Why you tell a customer you can do something but you can't is just horrible customer service. I have never been to Pep Boys and never will after not being properly informed and after such poor customer service.
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