The only reason I go to Francis & Sons as frequently as I do (about 2x a year, when I'm feeling lazy) is because of how close it is to my house.
The guys who greet you are HORRIBLY obnoxious and pushy. They will try to tell you that you need a new windshield... headlights... a waxing... ugh! No, no, no. I'm a poor college student using a free car wash coupon, just wash the damn car! I've found that the worst part of the cleaning is done when the people vacuum your car...or in my experience, half of the car. They've consistently ignored my entire trunk (which is the part that I need cleaned the most) which is super annoying. The staff who actually do the hand drying and polishing work their asses off. They always do a solid job, and I feel bad that they have to work in the heat all day. Ugh. Whenever I leave, my car looks nice on the outside, but there is always something that gets missed in the interior which leaves a sour taste in my mouth (and a regret for giving a $3 tip on a basic wash).
If I have free washes I'll come back, but after my past few experiences I'm not giving the company another dime.