It's weird to give a restaurant 2 stars when the food is awesome. I just wish their "concept" wasn't so annoying. You stand in line, order, then sit down and wait for a food runner to bring you your food. You never see your server, they expect to be tipped like they're actually serving and at the end of the day it's such a terrible way to run a restaurant that despite the awesome food I'll take a slightly lesser competitor that lets me sit down, relax and wait for my food.
If your concept takes more than a sentence to explain, you're wasting everyone's time.