| rev:text
| - I have a mixed opinion of this bank. They do try to be helpful, and they are open longer hours of any bank I have seen, but i think their knowledge of various topics that they should know about is lacking.
Where should I start? So when we opened our account a few years ago, one of their selling points was that you could get personalized credit cards. We liked that because you could actually place your picture on your credit card if you liked. Their credit card offered also worked with Apple Pay. The credit card was managed by a third-party bank called First Bankcard.
Fast forward to about a month or two ago, when MidFirst decided to take their credit cards and process them in-house, presumably to save them money. There was no option to keep the old account, they would close it and open a new credit card account with them. We received an email telling use that they would handle the conversion for us. O.K. We get the new cards with new credit card numbers, so i need to update all my accounts, we loose the pictures we had on the cards, and Apple Pay doesn't work. I get my first MidFirst credit card bill and see late charges and interest charges. Hmmm, since it automatically pays the full balance every month, why over $100 in charges?
To make a long story short, they didn't transfer over my auto-payment from my checking account, but when we ask them at the local branch, they know nothing of this. I ask about the Apple Pay to the teller, and she says it is working for their credit card. I try it, and it doesn't work. So we come into the branch, and they spend 20 minutes calling the credit card side of MidFirst. They say it will work in 15 minutes. The next day we try it, and it still doesn't work. So we call MidFirst, and we are now told it will not work for another month.
As I say, they try to be helpful, but it seems like most people working there are just not informed of the most basic information occurring in their bank. Maybe they need some company newsletter of something, because most people working there seem to have about as much bank knowledge of bank operations as a new employee who started earlier that same day.
I could go on and on, but what I see overall is very friendly people who know very little about the bank they work in. At the least this bank should require that all employees at least have an account in the bank so they can have just the slightest appreciation for what a real customer might experience. Just a thought.
UPDATE 8/12/15: Lowing my rating to one star. We are still owed over $100 late fees and interest because of THEIR error. We went into the bank one month ago, and they assured us that this would be correct in a day. It wasn't. Several weeks later we called them and and after a run-around, we were assured AGAIN this would be corrected. We were even give a confirmation # for the FIX. We'll a WEEK later, still no credit. And again, this problem initially was caused by their neglect when taking our credit card in-house and not also transferring our autopay, which WE were never consented to in the first place. The saga continues.
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