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  • Mandalay Bay is beautiful. The rooms are incredibly comfortable and the pool, lazy river, and wave pool are great. Many rooms seem to come with large bathtubs, which is awesome. It's really a nice property. However, the service at Mandalay Bay, though not the worst I have ever encountered, leaves something to be desired. Upon check in, the front desk went out of their way to put me in my place for asking for my free meal vouchers (part of the package I booked). The staff (not including housekeeping, who were super nice) just seemed very pretentious and smug. It was annoying, to say the least. When you pay $200+ a night for a hotel room (in Las Vegas, where perfectly nice rooms are always available less than $100 a night), you expect great customer service. We requested a late checkout the day we were supposed to depart (due to a canceled flight) and were told it would cost extra, even after explaining the situation. We weren't asking for a free night or anything, just a couple of extra hours. It was not to be. The gaming floor is great. They probably have one of the most comfortable sports books on the Strip. The decor is nice. The rooms are nice. If only the staff wasn't so horrid. The only other crazy annoyance about Mandalay Bay is how long it takes to get a down elevator every morning. Having stayed at many hotels in Las Vegas, I will admit that it can, at times, take a few minutes anywhere. At Mandalay Bay, every day we left the room between 10 a.m. and noon, it took no less than 8 minutes for an elevator (that was not totally full) to appear. One day it took nearly 15 minutes. Take the stairs, you say? Sure! 30+ flights of stairs, NO SWEAT. You would think in Las Vegas, land of incredible engineering and adult magic, they would have some sort of solution to this problem...
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