Lifetime fitness is a beautiful gym. The premises are fantastic, great equipment, a variety of classes for different fitness goals. When it comes to fitness needs this gym is an A+.
For me, the quality of customer service and the workout environment are very important factors that differentiate a good gym from an average one. Being spoiled by 24 hour fitness with the exceptional customer service they provide, I expected far superior customer service at Lifetime fitness. Unfortunately, the staff (aside from the sales people that are charismatic and friendly) is short tempered and impatient and always seem to be in a hurry and in a bad mood.
The real mood killer at this gym is that kids are all over the place. There are children everywhere 'all the time'...When I first enrolled, I was advised kids were allowed at certain times of the day, which was not true.
When I go workout, I do not expect a daycare environment. My workouts are very personal to me and the last thing I want to see is a bunch of kids playing around with equipment and screaming in the bathroom halls...