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| - Look, when you go to a bridal shop you expect great service. I mean you are likely to spend hundreds if not thousands of dollars, and I was treated indifferent/borderline rude at Carillo's.
The man that greeted us at the tux counter when we walked in was very nice but the woman in charge of wedding dresses was cold. She greeted me and didn't make eye contact. I had my two daughters and my mother-in-law with me. She looked at them, then at my wedding rings, and stared at me with a look that clearly said she was confused to why I would want to look at wedding dresses. Feeling self conscious, I explained that my hubby and I are renewing our wedding vows next November and I was just starting to look at dresses. She acted annoyed like I was interrupting her and asked what type of dresses I liked. I told her that I wanted to see some lace detailing and and also convertible or two-in-one dresses which are dresses that are long for the wedding and then convert into a short dress for the reception. She looked at me like I was nuts and shook her head, saying that she didn't have either of those really. That she might have one zip off skirt dress. Then asked me my size. I told her that I am considered plus size in wedding gowns so she took me over to their quite limited plus size selection. She said they had no lace in plus size.
My MIL mentioned that I liked Kate Middleton's gown. She then frowned and took me over to another section and proceeded to show me her sample gown of the replica K.M. dress. Then after I announced that I thought it was beautiful, she crinkled her nose and said, "It's interesting, I guess." and then ranted for another 3-4 minutes about how it was the biggest waste of their money and that the manufacturer stopped carrying them because they weren't popular enough so now they were stuck with their sample size as no one wanted it. If I were a size 10 in a wedding dress I might have purchased it on the spot, had she not made me feel dumb for liking the style.
My youngest began to fuss at that point, they were both in their double stroller, and this woman frowned at her and said, "Well it's hot, I wouldn't be happy either. Most people don't bring kids to try on dresses, you can't let them run around or anything.", then made some small talk about the heat. I would never dream of letting the girls run around a store full of expensive dresses, but it was like she was warning me to not even think about it.
I began browsing through the dresses and quickly found 3 that I liked and thought about trying them on but she was missing for 10 minutes and my little one was getting more and more upset. If she had given us a room I would have tried them on and let my MIL hold the baby which would have calmed her down. I also would have potentially purchased one since the prices were quite fair. But since she was MIA and my daughter was getting cranky I decided to leave. I told her that we would maybe come back and she said, "Yes that might be a good idea. Have your husband take the kids next time." I mean my girls were kind of loud a few times but not anything terrible, plus they had no other customers in the shop. Whatever, I won't be heading back and I cannot recommend them.
Two stars instead of 1 because the tux guy was friendly and she did attempt to be civil even though she failed pretty much. I would say that if she is the owner she should hire some super friendly, knowledgeable consultants and stay in the back office. True consultants know you don't put-off your clients by insulting their sense of style right off the bat. Each person is different and you're not all going to have the same taste. Also being attentive and friendly gets more sales than being rude and indifferent.
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