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| - I have been going to this In-N-Out location pretty much since opening day. Well, that's not exactly true ... I was the one in the tent across the parking lot while they were building the place, drooling and stomach growling waiting for my chance to devour an In-N-Out handful of nirvana (so, yeah, that's not true either). But it is true that I was one of those people who used to wait in the long lines at the SoCal locations when they first started to expand from the original restaurants. You might say I am kind of addicted to In-N-Out ... not because they are the best burger (they're not) but because everything they do is consistently the highest quality and no matter how busy they are I've always been greeted by genuinely friendly and helpful employees. What other chain fast food place can you say that about?
The FLW location is the only AZ one I have been to, because it is convenient when I make my treks to Lowes or Trader Joes or other stores in the area. They have beaucoup parking and the place is always sparkling clean (never any overflow in the trash containers like almost every other fast food place). The counter greeters are ALWAYS cheerful and upbeat, even after being barraged by 300 people during the lunchtime feeding frenzy. The rest of the people behind the counter all look like they are waiting to be auditioned by GQ or Elle. And that brings up one reason I like going to In-N-Out ... you can see everything they do behind the scenes, there are no mysteries about who's touching your food or what they are doing with it, you can actually watch your burger cook. Don't like it the way it's on the menu? No problem - they will fix your burger pretty much any way you want.
I don't mind the 5 minute (or so) wait for my order because I know what I get won't have sat under a heatlamp since breakfast. Thank you In-N-Out for not using a loudspeaker to announce when an order is ready, I like the personal approach of a friendly smiling face calling my name and handing me my order.
What's to be improved? Sorry In-N-Out if you're reading this but my last visit yesterday disappointed me a bit. You see, one of the trademarks I've become used to is the freshness of a crispy lettuce slice on my burger. What I got this time was a soft, wilted piece of greenery stuffed inside the sandwich that was in pieces so it fell out all over while I was eating it. That is something that simply should not have been allowed at In-N-Out and I hope it's not an indication of a slipping of their quality standards.
Wilted lettuce aside, I still give this location 5-stars for everything else.
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