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| - I wish there was some way to give it less stars, because 1 star is more than this "service-based" shop deserves. I would use the word "lousy" except I'm trying not to use such a lousy word. :P
So here's my story. I've been lazy in getting my watch batteries replaced, well, all of my watchs' batteries replaced. I scooped up my 4 powerless watches, and headed to the nearest watch repair shop. According to yelp and other searches, this was it. I had no idea how much it costs to replace batteries in a watch ($30!!!), and instead of getting all 4 replaced at once, decided only to get my favorite two.
My absolute favorite watch is a silicone Swatch watch in bands of blue. It's from their line of super-thin watches and requires batteries that are similarly thinner than normal. The other watch, a silver Kenneth Cole, quickly had its batteries taken out and just as rapidly replaced and set. The Swatch however, ran into issues. The battery was easily gotten out, and employee #1 selected a battery to replace it. But because of the width of the replacement battery, the cover wouldn't close right. I bit my tongue because well... these people were supposed to know what they were doing.
There were 3 employees there, and they all took turn pushing, prodding, and even at times pounding at the watch to try to get that battery to fit. 10 minutes into it, I couldn't take it anymore and decided to go walk around the rest of the mall for a while. When I came back, both watches were presented to me and I was told that "they work". I believed them.
I was really used to not wearing watches, so it took me a couple of days to notice that my Swatch never showed any time besides 4:32. I sighed and resigned myself to going back to see if there was anyway to fix it or get my money back. At the store there were 3 employees, 1 of which was the main guy working on the watch the last time. Another guy, I believe his boss, quickly took over the watch, remarked, wow, it doesn't work. Right. /sigh/ He went through a few of the battery drawers, looking for a battery they don't carry.
After I had been there for 20 minutes or so, I gingerly asked if I could get a refund. No was the immediate reply, and I was directed to look at their no-refund policy next to the door. Normally, I appreciate and respect policies that stores hold. However, as I was absolutely assured that the watch works when I walked out of the door the first time, I didn't consider this a valid policy in this case. I felt cheated, lied to, and incredibly pissed off. There were so many moments between these two times where I just wanted to grab my watch back from their seemingly clumsy hands.
I stormed out of there. The end. I was offered store credit, but what the heck would I do with it? Burn it, torch it, incinerate it whichever way I can???
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