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| - Because it's not in my neighborhood, I only get over to Ernie's once or twice a year when I'm really in the mood for karaoke and crab cakes. I've had positive experiences in the past, so I was surprised to see so many negative reviews here on Yelp. Until I went this past weekend.
Because of rainy weather all day, it was no surprise that the place wasn't busy - so you'd expect we'd have attentive service, right? Nope. The first server we had was surly, impatient and definitely seemed annoyed at having to answer our questions about the menu (seriously, she looked as us like we were friggin' idiots for asking questions). The food took a while, the drinks she served were harsh and she never came back to check on us, so I had to go to the bar myself to get my drink fixed (how hard is it to make an orange juice and vodka?) The food, when it finally came was just "meh".
We were sitting too close to a speaker so we couldn't hear each other, so we moved to another booth which got us a different server, but his attitude wasn't any better. We were still basically ignored and had to find someone else to order any additional food or drinks and basically bussed our own table.
My poor friend had the worst of it all though -- she gave her card to the bartender to pay her food & drink tab -- and 45 minutes later he had still not come back. We finally had to go ask WTF? Turns out their machine was down. Um, they couldn't have told us that? They kept us waiting still longer and finally suggested we go get cash from an ATM (which is what her BF had to do). Did they offer anything for this inconvenience? Hell, no!! Same surly attitude from the manager on down, no comped sodas for our DD's, nothing but the inconvenience of having to track down an ATM and get our own damn cash our because they couldn't tell us for a friggin' hour their machine was down!
To top it off, my friend has left her keys in the first booth we'd been in but when she asked three different employees if anyone had turned in keys, WITHOUT EVER LOOKING they all said "no". Until she finally asked a fourth employee (after franctically searching the bar, the restaurant, the ladies room, the parking lot, etc.) "Yeah, said, employee #4, they're right here (on the bar)." Nobody could've looked?!?!?
Yeah, miserable experience, top to bottom. Think we'll find someplace where they actually LIKE their customers!!!
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