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| - It's unfortunate that I have to leave this review. My move was May 15th. I had called around before booking with Military veteran Movers. I packed everything myself, and everything just needed to be put on a truck and moved 25 minutes across town and unloaded. 1 bedroom apartment. Everyone I called quoted me about 3.5 hours to move, including Vicki at Military veteran Movers. Movers show up almost on time ( got a bit lost, no big deal) and get to work. The move took 7 hours! They had a hand dolly on the truck they just didn't use. Carried 1-2 boxes at a time.
First thing to break was my dresser. They carried it out with the drawers still in it. Turned the corner out the door and all the drawers fell out. Ashley furniture. 4 out of the 6 drawers damaged. They apologize, call thier boss immediately who contacts me within minutes and assures me it will be replaced.
Move continues, but anything else that breaks the movers don't mention. My boyfriend happened to see our cube storage unit fall off the back of the truck. They moved it in and placed it in the corner of the bedroom damage side down and against the wall and didn't say a word.
Same with handmade curtain rods my boyfriend's late mother made. Found sloppily stashed in the spare bedroom closet.
It took me days to find the 8 inch gash on the back of my microfiber couch as the moved it in and immediately slid it against the wall.
Then there's my 55" brand new television. Still has the protective plastic around the screen. They used the mattress from inside the couch to wrap around the TV for protection. Moved carrying it in like a hammock, holding both ends of the mattress. The mattress material ripped out of his hand and TV hits the concrete. I plugged it in before the left and it turned on so I didn't look any closer. The screen was actually damaged and we couldn't see it as it was on the floor partially behind boxes when we plugged it in.
One of the things I specifically asked Vicki before my move is if they had protective covers for mattresses. I was going g to buy a mattress bag if they didn't. She assured me they did. They did not use anything to protect the mattress and sure enough, there was an identical gash to the one on my couch. Luckily I left the mattress foam topper and sheets on it so it damaged those and not the mattress. The movers response when I pointed it out? "Oh that wasn't there?" No, it wasn't. He ended up telling me there was an exposed nail in the truck that it snagged on.
The move ends and the owner Dave calls to process payment. $740. Keep in mind I was quoted for 3.5 hours... After some back and forth he calls the mover calls me, "ok, we'll only charge you for 5 hours, and I'll cover the gas and mileage". Okay. Total was $690.
If labor is $75 an hour, and he deducted gas and mileage, how did it only save me $50? Whatever. Payment goes through, and call drops. Dave doesn't call back and can't get through to him. Never received a receipt.
The last response I got from Vicki was June 5th and that was a text. I've called, left messages and can't seem to get a call back. She told me she would call Wednesday June 7th and I never heard from her.
I was able to get Dave on the phone once about 10 days ago and he said Vicki was out of the office and would call me in a few days when she returned.
I did try calling both numbers today, and Vicki answered but hung up as soon as I said "hi Vicki this is ------" -call ended- I was really trying to giver her the benefit of the doubt but I tried calling back and constantly ignored.
It's been well over a month and I have no information about when or how my damaged goods will be replaced.
If I am able to figure it out I have photos to go along with this post. Hoping the company will contact me and resolve this.
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