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| - The food is still good...but the service is atrocious. We went for dimsum on a late Sunday morning (11am) and the restaurant was 1/4 full. We asked our server for some tea, hot sauce, hot mustard, soy sauce, and ice water...but he left halfway through our order and we were yelling at him as he was walking away from us. He didn't even turn around to acknowledge us as he was waking away!!!
I've been to my share of dim sum restaurants around the world, from Hong Kong, NYC, SF, and LA, so I get that good service isn't considered to be important to most operators...especially to non-Chinese customers. However, being in the Rio Casino, I would think that KJ would make more of an effort to elevate their level of service. At the least, I would think that the Rio would demand a minimum level of service standards to uphold their rating as a top level hotel.
KJ fails in the level of service, but there aren't many dimsum restaurants in town to compete with so they probably get away with it. It's disappointing but hopefully somebody else decides to open up a dimsum spot that provides the same level of food but focuses on a higher caliber of service than that found at KJ.
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