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  • I had the worst experience in my life as a customer in this store today. I bought an unlocked Samsung phone last week. I wanted to return the phone within 14 day return period, since I bought the same model phone through Verizon. When I approached the customer service representative, without asking who I was, or without asking for my receipt, he flatly said that they would not take the phone back. I asked for a reason and asked him to look at my receipt. He refused to see my receipts. He was very rude. I asked for his manager. When the manager arrived I asked him to expalin why I was being treated like that. Without explaining why they treat loyal customers unfairly and rudely, he asked me to leave the store. Worst customer service ever. I was in shock. I am an elite member and I have been very loyal custoomer since 2006 with high credit limit. After this mistreatment, I will close my account and take my business somewhere else. Amazon or next door Costco!
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