I hate this store they had a line of 8 customer's waiting and two greeters that do nothing but greet people. Two employees standing there talking about their personal business as 8 of us are waiting. It must be a tactic to get us to look at stuff and make us want to buy more things? I placed an order online, it's done and paid -- I want is my new phone and the SIM moved into it but sadly I still have to wait my turn. I had ordered and paid for my new phone online it was ready for me but of course AT&T has the salesman bring all kinds of accessories out and try to sell me things. Then the manager walks by so I comment to him that it's not good when there are eight people in line, waiting 45 minutes while watching two employees stand at the door and greet people yet not helping anyone. I was telling him that the line would be shorter and go quicker and people would be happier if they too participated in assisting customers. The manager "Alex McGinnis" snapped at me saying that I don't work for AT&T and I don't know their policies and I should mind my own business this guy was so rude, unprofessional and condescending that I canceled my order and walked out in tears. I will be switching to Sprint tomorrow I have an appointment and I will take myself and the three other lines on my account to Sprint. They will pay up to $650 per line on any phone installments or cancellation fees, which we have two, and they will charge us $100 a month for three lines, unlimited. Goodbye AT&T thanks to this one bad apple.