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| - I purchased a LivingSocial voucher for a Brazilian Blowout. I hadn't heard of the salon, but since there were a few positive reviews on Yelp, I figured it was a safe bet. Unfortunately, it has been an absolute nightmare dealing with this merchant and trying to get the service scheduled. I have been attempting to schedule this service since May - it is now the end of July, and I have yet to get an appointment scheduled.
When I first attempted to contact Debbie back in May, it took 5 calls, 2 voicemails, and multiple emails over the course of two weeks before I even got an initial response. Debbie scheduled an appointment for me in mid-June, but texted me to cancel the day of the appointment. When she canceled on me via text, she said she would still honor the voucher after the expiration date that was coming up in a few weeks, but has not responded to me since - and I have tried to contact her over a dozen times via text, phone, and email over the past month and a half.
I don't like writing negative reviews for companies, but I'm shocked that Debbie is so unprofessional that she doesn't even have the common courtesy to respond to a new customer. I've dealt with vouchers where the merchant has been so overloaded based on running the coupon deal that they can't book an appointment for a month or more, which is completely understandable, but have never experienced a business that doesn't even respond to customers who pre-paid for a service and are trying to schedule an appointment. I've basically been stalking her trying to get this service scheduled - I've never felt more duped or cheated by a company.
In my attempts to reach Debbie, I have also requested a refund of her via email and text if she is not able to schedule an appointment and honor the voucher - and not surprisingly, she hasn't respond to those requests either.
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