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| - I really hate to leave a negative review of a local small business because I really like to support them, but feel like I need to share my experience. I chose this company because of the 5 star Yelp reviews, but unfortunately had a 1 star experience.
I contacted Carolina Appliance Repair almost a week ago to come and look at our refrigerator that was not cooling. They had someone come the same day which was really nice. The technician who arrived was polite and seemed knowledgeable. He immediately popped off the back of the unit and showed me what happened. Our compressor was very dirty and because we didn't catch it in time, he believed it had burned up our motor.
He recommended our best bet was to probably get a new refrigerator, but since we have a home warranty that would cover a compressor, he told me that he would get his boss to find out how much it would cost to have it repaired to see if it was more cost effective to repair or replace. He tried to call his boss while at the house, but was unable to reach him. He assured me he could get a quote for me and someone would call from the office within a couple of days. They charged $89 for this service call.
After the check was cashed and I had not heard anything in about a week, I called to find out what was going on. I spoke with Bob, who appeared to be the owner or manager. He was very short with me on the phone and would hardly let me explain what was going on. He first said they never serviced me, then after I told him that they cashed our check, so they must have come out, then he asked a couple more questions, told me that he had no record of our service call and would have to call me back.
He called back a few minutes later to tell me that he doesn't have anyone to repair compressors right now and they wouldn't be able to help us. I told him that $89 was a very high price to pay for a service call for them to not follow up like they promised and there seemed to be a lot of miscommunication between him and his technician. He half apologized and that was it. I really feel like they should have partially refunded the service call fee since they didn't finish servicing us in a timely manner. That would have been good customer service, and what I expect from supporting a small business.
As much as I like to support small businesses, I just can't honestly recommend this company. I used Yelp reviews to choose them to contact, so I just want to be fair to others who may do the same in the future by giving an honest review.
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