I'm torn by number of stars. There are some great therapists here that truly care about the quality and there are some TERRIBLE ones. Unfortunately, the last two in a row have been terrible. I loathe when they use their elbow over the spine. I love a deep massage but as a petite woman with little body fat on my back the elbow just bloody hurts. And when I tell you that it means you STOP doing it that way! I left feeling worse than when I walked in.