This store is very close to my house so I have gone here for along time. Always great service and the last two managers have been awesome! (Brian and Scott). They have both moved on and there is now someone there that is way over their head attempting to fill the position. I had issues with my last visit and I wrote to the company TWICE concerning the issues. I had asked to be contacted by the regional service manager and several weeks have gone by with no response. I have since taken care of the issue myself with the store. While the problem was rectified, it was clear it should have never happened in the first place. My issue right now is not with the store but with Fletchers Corporate. Poor, poor customer service when elevated past the store level!