I never write a bad reviews but this one got to reach to the public and hopefully the owner . My experience applies to the Henderson location and pertains to the front desk staff not a doctor ! The most arrogant,uncaring people I ever met are working at this location .I had a very simple task to achieve ,needed to reschedule the appointment a week in advance . Should be easy ,right? Not in Henderson location . I called in and was placed on hold for about 11 min , after the wait i hang up and decided to call back a few min later ,was placed on hold again and when girl came back online the simple rescheduling became a nightmare . The hours of this office are indicating 7am-5pm work hours . Nope . The latest appointment you can get in is 3 . It means that I have to take a day off in order to come and it is in not cool . I asked the staff if I can get in at 3:30 and the answer was later hours are not for your kind of appointment ! I understand , it's not always possible to get the later time ,so staff offered me the following day appointment and I'd agreed assuming it would be a later time .NO! Out of luck again ,receptionist said I can come in the following date but at the same time , and repeated that no late time offered FOR MY KIND OF APPOINTMENT . What kind of offer was that ? FYI I just needed stitches removed from my mothers head after the biopsy that was done at this office a few days prior to it. How long it would take to remove the stitches ? Seriously ? VERY disappointed in the way it was handled and how staff talked to me . Guess what ? I am sure it is not a first time people getting upset ,so without me asking to be transferred to supervisor I was offered to be transferred to the office manager :) If i would of known that hours are deceiving and caring is not an option in this location I would of never visited this place .