im a gold card member since 2010 ( ahh college days) so starbucks is my baby HOWEVER this particular starbucks is the pitts when it comes to customer service. I use the drive thru and not once have they gotten my order correct. Im not a hard to please person, but i think maybe the speaker at this location is messing up, or at least i hope. Anyway, the wait times are in the 10-15 min range which is absurd for a starbucks. If you can take the drive up the Brooklyn Ride road location i would recommend it, if not i recommend heading inside to place and order and you cant be in a crunch for time.