"Hi, which kind of lightbulb should I buy to put in my heat lamp? I have a ball python. It specifies __ watts."
"Well, I really recommend buying a heating pad." *picks up random heating pad for $40*
"This one is good"
"I'd like to buy a light bulb. I don't want a heating pad."
"Well we really recommend heating pads because ____"
*picks up a random light bulb with picture of a lizard on it* "How about this one?"
"Heating pads keep the environment at an even __ degrees... Blah blah" (still $40)
"... I have 16 dollars and I already having a heating pad built into the cage. I prefer light bulbs. What about this one? Will it work?"
"... Heating pad."
Wow omg my life is solved I will never struggle to keep my snake alive ever again thank you for showing me the ways of the heating pad!
Your customer service is the epitome of trash.
I don't even know if I bought the right light bulb because obviously I had no help in choosing.