I wish there were -5 star
For a personal pan pizza that my son ordered, they made me wait more than 1 hour. Order was placed at 6:06 PM today and it should have been ready to pick up 6:40 PM according to the email from pizza hut.
Least did I know, I will be spending more than one hour there, waiting for the little pizza, inquiring multiple time about it's readiness, and not surprisingly, watching other pick-up customers waiting in agony, bemoaning their decision to order from this miserable place. My order was finally ready and the pizza was handed over to me by an unapologetic employee, who probably was accustomed to similar incidents. A that moment I had had enough. I told them that I am never coming back to this place again but my statement made little difference to them. No wonder I wind this pizza ht with ONE STAR. It should be NEGAIVE FIVE.