've yet to be disappointed by the customer service at any Timberland location. You're greeted (as with most stores) at the door but they always feel much more sincere here. I'm not huge on outdoors style clothing but Timberland takes that theme and adds style to the mix. Comfortable, fashionable and sensible outdoors/ everyday clothing is abundant. If you need help the staff is always ready to assist you. If you don't need help they'll ask you a million times how you're doing anyways and I appreciate that because it makes you feel invited to the store. They do a good job of keeping up with people like me who insist on pulling everything off the shelves to try it on so the stores always look tidy and well organized. They themselves have good dress sense which is like having living mannequins showing off the store goods. It's hard to leave without buying something because of all these things but fortunately I almost always do.