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| - If I can avoid going into a Verizon store, I will, but the iPhone 4s was being released on October 14, and I couldn't wait. I called the Scottsdale Promenade store at 8:05 am and they didn't even answer the phone, so I called the Desert Ridge location. They picked up on the second ring. They assured me if I came in the morning, I would get a phone, but they couldn't promise one in the afternoon. Since I was driving down towards Scottsdale to get on the 101, I drove by the Promenade. The line was at least 40 deep outside the store, so I headed over to Desert Ridge -- one person in line! They had employees outside handing out info sheets and forms to get you started. They were so upbeat and friendly. Really, was I at a Verizon store?
When I got inside (they were letting in small groups at a time as people were leaving), they had another employee directing us to the new phone test area, where we could ask additional questions before being turned over to the sales rep. (And I had a lot of questions, since this is my first iPhone).
Billy, my sales rep, was efficient and really patient with me. It was a pretty easy and quick process until we realized the keyboard on the phone didn't work. There was a process he had to go through to undo all the work he had done and then get me another phone. I am grateful I tried to use everything before I left the store. It just made my visit a little longer, but when I left, I felt confident that I could at least do the basics on my new phone.
So happy with my new phone . . . total shock and awe with such a wonderful experience at the Verizon store. This will be my store of choice from now on!
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