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| - This is was longer than I expected, so sorry in advance. TL;DR - no bueno.
I got placed here by the Priceline Negotiator, which if you don't know, randomly selects a hotel from a designated area based on your hotel ratings preference and price. I usually have great luck with Priceline, but had I known this hotel was going to be picked, I probably would've just chosen a hotel and forked over full price.
First off, it's a pretty long way off the highway, which is atypical for airport hotels. You get onto an industry street, which is fine, there are some lit buildings and street lights. But after about a mile, you find yourself taking a couple turns into dark roads with nothing but wilderness and what you hope is the hotel in the distance. It was a little eerie at night, but I read about this in reviews beforehand so I wasn't too worried. Had I gone in uninformed, it might have left a worse impression.
Checking in was OK. The desk staff was fine, but he was taking multiple phone calls of people making different requests, and he kept saying they were out of them. One call in particular, he said they were out of soap. Can a hotel really run out of soap? The answer is yes, yes they can. Also, I had put in a request for a fridge a few days before, but I never got a fridge. I kind of expected this and brought a cooler with me and just filled it with ice.
Another thing is the location of the elevators. They have one set, and they are at the end of the building. So if you're stuck on the other end, you're getting a workout. Would a centrally placed elevator have been too much trouble?
As for the suite, by now I kept my expectations low so I wasn't too disappointed, but there were still a few unpleasant aspects. I mentioned the soap. The shower head was free from the caulking and hanging off the wall. I grabbed it and rattled the connecting pipe behind the wall. Shrugged and continued with my shower. Wifi was unusable. Par for the course at this point. Also, the entire carpet in the room was moist. Yes, moist. I don't even know, but it reminded me how much I'm not a fan of wet socks.
We slept fine through the night despite all the noise. Yes, you can hear everything in the hallways and even the parking lot outside. Didn't really hear the highway like the other reviewer mentioned. The A/C fan in the room was probably the loudest thing. We traveled with a baby, and we were worried the fan would wake her up throughout the night, but it wasn't an issue.
I don't think this really deserves the 3 star hotel rating it claims to have. I've paid less for better experiences in bigger cities.
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