We tried to stick with this place as our family vet. It's close and we have a cat with a very sensitive digestive system. We have been going to them for about a year now and other than handing out antibiotics we have actually researched on our own and found solutions for his ongoing problems. Their very few solutions were of course expensive and or surgical. The front desk staff is less than helpful and will not contact us with test results and act confused when I come to pick things up or drop off samples. We never get the same doctor and they are all on different pages. Aside from their customer service the lack of communication in this place is unsettling at best. They left me with a very sick cat and told me that they might have a medicine that could possibly help later in the day but WE will have to call and check if it's in. They charged us $200 for tests and WE had to call and check on the results ourselves, only to be told it was negative and they don't know what is wrong. Unless we pay them more. We are leaving this place with less money and no solutions every time.