I've been coming here for over 15 years, and for the most part have been satisfied. They know I'm a regular (good) customer, so I've always had good customer service. I always just get A Gel Spa Pedi. As far as quality goes, it depends on the technician. Watch out for the oldest female tech... She can't see very well, and has cut me a few times. Also, I think their polish gets old, and they don't replace it. Or, they coat it on too thick. I've had it peel right off after just a week or so.
Also, the place is kind of dirty.