I placed my order online, selecting through their pre designed options. I didn't have too high of hopes considering past orders with other companies that once delivered, look quite sad compared to the online pictures. To my surprise, the bouquet looks even better than the picture online! My mom is in love with her arrangement. We had a small issue with delivery, but they took care of it immediately and made it right. So professional and courteous. Delivery driver was very nice as well. Prices are great, even for larger arrangements. Worth every penny!!