For being a priority customer of United Airlines I've been treated horribly. I left my wallet on the plane and to even submit a claim at their lost and found you need to set one up online. You can't talk to anyone over the phone or in person about it! I did get a hold of someone who said "they need more time to investigate my online claim, and we will EMAIL you if we find anything" and she wouldn't look or reach out to anyone about my wallet for me! Then they give you a confirmation number and say they'll get back to you in 30 days. I understand if I lost a book or jacket how this would work but lost my wallet! They are ruining my short trip in Pennsylvania and I don't even know if I'll get my wallet back from them ever. Just awful. I'm probably going to cancel my miles rewards card with them as they obviously are the worst.